Returns Policy

We do hope that you will be completely delighted with your purchase. However, we understand that there may be an occasion where you will need to return an item. Our no-quibble guarantee means that if you are not totally satisfied with your purchase, you can return it to us in its original condition within 14 days for a full refund (excluding our postage costs).


Please contact us by email at to let us know that you would like to return the item(s). Carefully box-up using the original packaging to ensure your item is returned safely and please send to the address below (quoting your order number):


Floren Design Ltd
54 The Avenue
Branksome Park
BH13 6LN

Tel: +44 (0)1202 238899

Please send us the tracking information provided by you shipper. Once received, we will examine the item(s) to ensure there is no damage and issue a refund within 72 hours.